Frequently Asked Questions

We run a private shuttle bus from the campsites into the centre of both Venice and Rome. If the time doesn't suit you-no problem as there is always pleanty of public transport. You can find the shuttle timetables on the individual hostel pages.

Don't worry, we won't give your bed away! Promise. If you are coming in at anytime after 10pm at any of the campsites please let us know so that we can let security know that you are arriving late. We will also be able to have your keys ready to pick up straight away so that you can head straight to your room. The hostels have a 24 hour reception-so there is no problem with needing to let us know beforehand.

The PLUS Loyalty card will be given to you at reception when you arrive at your first PLUS property. You will then be able to get the discount on all FUTURE BOOKINGS as long as you book through plushostels.com. All you will need to do is show your booking reference along with your loyalty card at reception when checking in.

 

You can choose to pay by cash or credit card.

 

Our super-clean and comfortable house tents are permanent and built to last. Inside they have hard floors, real  beds and are fully lockable for security reasons.

Well, our campsites are more like “backpacker resorts” equipped with swimming pool, gym, restaurants, bars, organised tours on offer and much more. Gone are the days where a campsite is just a patch of grass.

Yes you do. Every one of our customers receives a loyalty card at check-in that will give you 10% off your total stay when booking through THIS SITE ONLY and producing your printed booking reference along with your loyalty card at reception when you check in*.

*Discount is valid at the following properties: PLUS Michelangelo, PLUS Florence, PLUS Jolly, PLUS Alba D'Oro, PLUS Roma, PLUS Prague, PLUS Berlin.

To cancel your booking you must inform the specific hostel directly at least 24 hours before your ETA. If you do not inform us within 24 hours of your arrival we will have to deduct the first nights stay from each guest booked.

All airport shuttle busses must be booked in advance with your booking reference number, flight number and arrival time, number of passengers. Please send this information to info@plushostels.com*.

*Note that prices and timetable will change depending on the airport of arrival or departure.